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Privacy Policy

Effective Date: December 3, 2024

V Pixel Pro SMS (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the V Pixel Pro SMS application (“App”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Policy, please do not use the App.  

1. Information We Collect

We collect the following information from you:

  • App Information: This includes the app name (V Pixel Pro SMS), app version, device type, operating system, device manufacturer, and other technical information relating to the operation of the App on your device.
  • Contact Information: Email address ([email protected]) to contact customer support. In addition, if you contact us through other channels such as the contact form on our website, we will collect the information you provide in that form, such as your name and phone number.

We may collect information about how you use the App, including:

  • Frequency of use: How often you use the App and the duration of your sessions.
  • Features used: Which features of the App you use.
  • Performance data: Information about the performance of the App, such as response times and errors encountered.

We do not collect:

  • Contacts: We do not access or store your contacts list.
  • Message Content: We do not access, store, or monitor the content of any messages you send or receive through the App.
  • Location Information: We do not collect information about your precise location.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Improve the App: App information and usage data are used to analyze performance, troubleshoot issues, develop new features, and improve the functionality of the App.
  • Provide Customer Support: Your email address and other contact information are used to respond to your questions, support requests, and resolve any technical issues you encounter while using the App.
  • Personalize Your Experience: We may use information about how you use the App to personalize your experience and provide you with relevant recommendations.
  • Analytics and Research: We may use aggregated and anonymized information for analytics and research purposes to better understand how users interact with the App and improve our services.  

3. Legal Basis for Processing Your Information

We process your personal information based on the following legal bases:

  • Consent: You consent to our processing of your information for the specific purposes outlined in this Privacy Policy.
  • Contract: The processing of your information is necessary to perform a contract between you and us (e.g., to provide and support the App).
  • Legitimate Interests: We may process your information for our legitimate interests, such as improving the App, preventing fraud, and ensuring security.
  • Legal Compliance: We may process your information to comply with our legal obligations.

4. Sharing Your Information

We do not sell, rent, or share your personal information with any third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating the App and providing services to you (e.g., data storage, analytics). These service providers are only permitted to use your information as instructed by us and are obligated to comply with strict confidentiality obligations.  
  • Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Protection of Rights: We may disclose your information if necessary to protect the rights, property, or safety of V Pixel Pro SMS, our users, or others.  
  • Mergers and Acquisitions: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred to a third party involved. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.  

5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:  

  • Encryption: Encrypting sensitive data in transit and at rest.  
  • Access Control: Limiting access to your personal information to those employees who have a need to know that information to perform their job duties.
  • Security Assessments: Conducting regular security assessments to ensure that our security measures are up-to-date.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.  

6. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information from our servers.  

7. Your Rights Regarding Personal Information

Depending on applicable law, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.  
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure: You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.  
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.  
  • Right to Object to Processing: You have the right to object to our processing of your personal information in certain circumstances, such as when we process the information for direct marketing purposes.  
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a competent data protection authority if you believe that we have processed your personal information in violation of applicable data protection law.  

To exercise any of the above rights, please contact us at the address provided in the “Contact Us” section below.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States, where V Pixel Pro SMS is headquartered. These countries may have data protection laws that differ from the laws in your country. We will take steps to ensure that your personal information is adequately protected and complies with applicable data protection laws.  

10. Notice to California Residents

This section applies to California residents and supplements the information provided above.

Your Rights under the CCPA:

Under the CCPA, California residents have the following rights regarding their personal information:

  • Right to Know: You have the right to request that we disclose the categories of personal information we have collected about you, the sources of the information, the purposes for collecting the information, and the third parties with whom we have shared the information.  
  • Right to Access: You have the right to request that we provide you with a copy of the personal information we have collected about you.
  • Right to Deletion: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions.  
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights under the CCPA.  

Do Not Sell My Personal Information:

We do not sell your personal information and will not sell your personal information in the future.

Exercising Your Rights:

To exercise any of the above rights, please contact us at the address provided in the “Contact Us” section below.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” at the top of this Policy. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the App following any changes to this Privacy Policy constitutes your acceptance of those changes.  

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]