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Refund Policy

Effective Date: December 3, 2024

At V Pixel Pro SMS, we are committed to ensuring your satisfaction with our services. We understand that circumstances may arise where you might need to request a refund for your purchase of the V Pixel Pro SMS application (“App”). This Refund Policy outlines the terms and conditions under which such refunds will be granted.

Refund Eligibility

You are eligible for a refund if you meet the following conditions:

  • Timeframe: You have purchased the App within the last 30 days.
  • Support Contact: You have contacted our customer support team at [email protected] and allowed us a reasonable opportunity to resolve any issues or concerns you may have with the App.

Refund Process

To request a refund, please follow these steps:

  1. Contact Support: Send an email to our customer support team at [email protected] with the subject line “Refund Request.”
  2. Provide Information: In your email, please provide the following information:
    • Your full name
    • The email address you used to purchase the App
    • Your order number (if available)
    • A detailed explanation of the reason for your refund request
  3. Review and Response: Our customer support team will review your request and respond within 7 business days. We may request additional information or clarification to process your request.

Refund Method

If your refund request is approved, we will process the refund to the original payment method you used to purchase the App. Please allow [Number] business days for the refund to be credited to your account.

Non-refundable Items

The following items are generally non-refundable:

  • Subscription Fees: Subscription fees paid for periods beyond the initial 30-day refund period are non-refundable.
  • Customized Services: Any customized services or features developed specifically for you at your request are non-refundable.

Exceptions

While we strive to adhere to this Refund Policy, we may grant exceptions in certain circumstances, such as:

  • Technical Issues: If you experience significant technical issues with the App that we are unable to resolve within a reasonable timeframe, we may issue a refund even if the 30-day period has elapsed.
  • Promotional Offers: Some promotional offers may have specific refund terms and conditions, which will be clearly communicated at the time of purchase.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please do not hesitate to contact us at: [email protected]